Do we have a Toll- Free Number? 1.888.88CRAFT (1.888.882.7238)
For product information, stock checks, and
general information call 1.208.765.3771.
What is our Fax Number?
What are our Business Hours? Monday -
Friday 7:30am - 3:30pm (PST)
Where Do Orders Ship From? 6280 E
Seltice Way Suite A, Post Falls, ID
Can I get a Printed Catalog?
AtUnfortunately, we do not currently have an updated catalog.
What business name will appear on my credit card
statement? Craft Supplies for Less, Inc.
Is the checkout page secure?
Yes! Our checkout page is powered by Authorize.net.
On the checkout page a lock
will appear in the lower right hand corner of the screen. Also,
the web address will change from http to https. The "s"
represents the secure screen.
As of June 2012, the Firefox browser update removed
the lock from appearing on the screen (the https will still show in the
address bar). The lock will still appear for other browsers.
What is the best way to place an order? Order
Online, by Phone
1.888.88CRAFT, or Fax 1.208.765.3745. Your order
will ship by the following business day! If you have a deadline or need a large quantity of an
item, we recommend you phone or email to check to stock level prior to
placing the order.
Refer to "Contact Us"
for instructions on how to place an order by mail.
Why is the shopping cart empty when I select "Buy
Now"? This has to do with your internet
settings. For complete information and how to change setting so
you can view the items in the shopping cart, please email:
What payment options are available? We accept Visa, MasterCard, and Discover. If you would prefer to pay by check, you may send in the payment with a copy of your order.
Checks are held until payment clears (5-7 business
days) before the order is shipped. For instructions on placing a mail order visit the following link:
Contact Us Scroll to the
bottom of the page.
Do you accept Paypal Payments?
Not at this time.
Do you accept Purchase Orders?
Yes, we accept School District Purchase Orders. Allow 2-3 Business Days for processing
time. Terms are NET 30 from the date of invoice. Use
the online shipping calculator to determine shipping costs prior to
faxing your order. Include School &/or School District billing/shipping address, contact name,
email, phone, quantity, item description, price, shipping charge, and
order total. Fax your School Purchase Order (on school
letterhead with all required signatures) to 1.208.765.3745 fax.
Can you bill us for the order?
Only if you are faxing a school district purchase
order (on school letterhead with all required signatures) & shipping the items to the school
Can I return an unused item?
Yes, you may but prior to doing so please review our return policy.
There is a link on every page of our website. We do require that
you contact us within 14 days of the purchase date and we do charge a
15% restocking fee. Shipping charges (original/return) are not
refunded. All Sales Final on Closeout & Seasonal Items.
Why such a strict return policy?
Inventory and keeping cost down are our
priority. In order to offer large quantities of items online, we
must keep large quantities in stock. Therefore, it is pertinent that
when items are sold, we replace them within 1-2 weeks.
Since you have 14 days to contact us, an
additional 7 days to send the item back, and the return delivery can
take an additional 7 days to deliver to Idaho, the entire process can
take nearly one month for us to receive the item back. This is
comparable to most store return policies.
For complete information regarding our return policy
visit the following link: Return
Where does my order ship from? 6280 E
Seltice Way Suite A Post Falls, Idaho 83854
When will my order ship? Orders ship by the following business day or you will be
For example, orders received on Monday, ship by Tuesday. Orders
received on Friday, ship the following Monday.
When will I receive my order?
This depends on the state it is shipping to. UPS
takes 1 week to deliver packages from the West to the East Coast.
Please refer to
to determine the exact shipping time frame to your state.
Remember to add 1 business day for the processing time on our end.
What shipping options are available?
UPS & USPS Priority Mail
How do I calculate shipping charges?
The shopping cart will calculate shipping charges without
needing any personal information. Simply enter the items you would
like into the shopping cart and enter the city, zip, country, and
delivery preference. Select "recalculate" and the shipping charges
will appear. To change the delivery option, simply choose a
different option from the drop down menu and select recalculate.
Do you offer international shipping?
We are no longer
offering International Shipments
For complete information regarding our shipping
policy visit the following link: