General Questions

 

Do we have a Toll- Free Number?  1.888.88CRAFT (1.888.882.7238)

For product information, stock checks, and general information call 1.208.765.3771.

 

What is our Fax Number?  1.208.765.3745

 

What are our Business Hours? Monday - Friday 7:30am - 3:30pm (PST)

 

Where Do Orders Ship From?  6280 E Seltice Way Suite A, Post Falls, ID  83854.

 

Can I get a Printed CatalogAtUnfortunately, we do not currently have an updated catalog.

 

What business name will appear on my credit card statement?  Craft Supplies for Less, Inc.

 

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Ordering

 

Is the checkout page secure?  Yes!  Our checkout page is powered by Authorize.net.  On the checkout page a lock will appear in the lower right hand corner of the screen.  Also, the web address will change from http to https.  The "s" represents the secure screen. 

 

As of June 2012, the Firefox browser update removed the lock from appearing on the screen (the https will still show in the address bar).  The lock will still appear for other browsers.

 

What is the best way to place an order?  Order Online, by Phone 1.888.88CRAFT, or Fax  1.208.765.3745. Your order will ship by the following business day!  If you have a deadline or need a large quantity of an item, we recommend you phone or email to check to stock level prior to placing the order.  Refer to "Contact Us" for instructions on how to place an order by mail. 

 

Why is the shopping cart empty when I select "Buy Now"?  This has to do with your internet settings.  For complete information and how to change setting so you can view the items in the shopping cart, please email:  customerservice@craftsuppliesforless.com

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Payment Options

 

What payment options are available?  We accept Visa, MasterCard, and Discover.  If you would prefer to pay by check, you may send in the payment with a copy of your order.  Checks are held until payment clears (5-7 business days) before the order is shipped.  For instructions on placing a mail order visit the following link:  Contact Us  Scroll to the bottom of the page.

 

Do you accept Paypal Payments?  Not at this time.

 

Do you accept Purchase Orders?  Yes, we accept School District Purchase Orders.  Allow 2-3 Business Days for processing time.  Terms are NET 30 from the date of invoice.  Use the online shipping calculator to determine shipping costs prior to faxing your order.  Include School &/or School District billing/shipping address, contact name, email, phone, quantity, item description, price, shipping charge, and order total.  Fax your School Purchase Order (on school letterhead with all required signatures) to 1.208.765.3745 fax.

 

Can you bill us for the order?  Only if you are faxing a school district purchase order (on school letterhead with all required signatures) & shipping the items to the school or hospital 

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Return Policy

 

Can I return an unused item?  Yes, you may but prior to doing so please review our return policy.  There is a link on every page of our website.  We do require that you contact us within 14 days of the purchase date and we do charge a 15% restocking fee.  Shipping charges (original/return) are not refunded.  All Sales Final on Closeout & Seasonal Items. 

 

Why such a strict return policy?  Inventory and keeping cost down are our priority.  In order to offer large quantities of items online, we must keep large quantities in stock. Therefore, it is pertinent that when items are sold, we replace them within 1-2 weeks. 

 

Since you have 14 days to contact us, an additional 7 days to send the item back, and the return delivery can take an additional 7 days to deliver to Idaho, the entire process can take nearly one month for us to receive the item back.  This is comparable to most store return policies.

 

For complete information regarding our return policy visit the following link:  Return Policy

 

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Shipping

 

Where does my order ship from?  6280 E Seltice Way Suite A Post Falls, Idaho 83854

 

When will my order ship?  Orders ship by the following business day or you will be notified.  For example, orders received on Monday, ship by Tuesday.  Orders received on Friday, ship the following Monday.

 

When will I receive my order?  This depends on the state it is shipping to.  UPS takes 1 week to deliver packages from the West to the East Coast.  Please refer to Shipping Info to determine the exact shipping time frame to your state.  Remember to add 1 business day for the processing time on our end. 

 

What shipping options are available?  UPS & USPS Priority Mail

 

How do I calculate shipping charges?  The shopping cart will calculate shipping charges without needing any personal information.  Simply enter the items you would like into the shopping cart and enter the city, zip, country, and delivery preference.  Select "recalculate" and the shipping charges will appear.  To change the delivery option, simply choose a different option from the drop down menu and select recalculate. 

 

Do you offer international shipping?  We are no longer offering International Shipments

 

For complete information regarding our shipping policy visit the following link:  Shipping Info

 

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If you were unable to locate the answer to your question, please email:  customerservice@craftsuppliesforless.com


 

Online orders ship by the following business day (Monday-Friday) or you will be notified!

 

For UPS time in transit see Shipping Info

 

 If needing large quantities, email first to verify stock levels. Contact Us


      


SPECIAL OFFER:

Educators, Schools, Non-Profit Organizations, & Churches receive 10% off entire order.

Click here for more information


 

Merchant Account

 

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Craft Supplies for Less, Inc. 2000-2014

 

Inspire-Create  6280 E Seltice Way Suite A Post Falls, ID  83854 |  1.888.882.7238  |  local 208.765.3771  |  fax 208.765.3745 

All prices subject to change.  All gift items under strict copyright laws with U.S. Library of Congress.  Craft Supplies for Less, Inc. 2000-2014