an item: You may
return a stock item, in its original undamaged, unopened,
condition, within 14 days of the date of purchase for a
credit of the purchase price paid, less a 15%
restocking fee. Shipping charges (original &
return) will not be refunded.
Prior to returning any item: You must
firstname.lastname@example.org and request a Return Authorization Code (RAC)
within 14 days of your sales receipt date.
Please do not call customer service for a return or
exchange inquiry as return requests are processed via
In the request, include your name,
sales receipt number, receipt date, & quantity/description of the items you would like the RAC
for. Return requests emailed beyond 14 days of the
sales receipt date will not be authorized.
Once you receive the RAC (Return Authorization
Clearly print the RAC on outside of
Include a photocopy of the original
receipt with a reason for return
Ship the return package UPS, FedEx, or USPS
Priority w/Delivery Confirmation for your protection
within 7 days of receiving the RAC number.
The item(s) should be
returned in the same packaging material in which it was
received to protect it from damage. Packages need
to be shipped either UPS, FedEx, or USPS Priority Mail
with Delivery Confirmation for your protection.
Your return must be post marked within 7 days of
receiving the return authorization code. If you
fail to ship the returned merchandise within 7 days, you
will not be eligible for a credit. Allow 5 business days
(Monday-Friday) processing time once we receive the
return for a credit to be issued to your card.
for any reason you cancel an order after you have selected "Place
Order" in checkout & prior to it shipping there will be a $5.00 cancellation
fee. If the order has already shipped UPS, you
are not eligible to cancel your order. Instead you
will need to request an RAC by following the
instructions above. If you place an order and
refuse the package without an RAC, you will be
subject to the cancellation fee, shipping (to/from), and
a 15% restocking fee.
Offer: If you receive "Free UPS Ground
Shipping" and return an item that causes your total to
fall below the minimum required amount, the original
shipping charge will be deducted from the return amount.
Items: Special requests (items not available
online) are not eligible for credit and may
not be returned. If you have any questions about
purchasing a special order item, please ask them prior
to making a purchase.
Shipped: We do our best to carefully fill and
package your order. However, occasionally mistakes
happen. If you receive the wrong item with your
order, you must notify Craft Supplies for Less. at
email@example.com within 5 days
of receiving the shipment. We will work with
you on the best solution.
Craft Supplies for Less, Inc. ©2000-2012